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Apple AI failures

Every documented AI failure involving Apple on the AI Failure Index, classified by the mechanism that broke.

Failures
4
Highest severity
High
Span
2018 to 2025
Failure modes
3
FI-0046SaaSHigh
Hallucination

Apple Intelligence generated false BBC news headlines, prompting Apple to pull the feature

Apple's notification summaries fabricated news, including a false BBC alert that murder suspect Luigi Mangione had shot himself, plus invented sports and celebrity claims. After repeated complaints from the BBC and others, Apple suspended AI summaries for news apps.

Confidence
Medium (multi-source)
Apple2 sourcesPressPublicJan 2025
FI-0010Retail BankingHigh
Policy Violation

Apple Card's underwriting AI gave wives one-tenth the credit limit of husbands

Developer David Heinemeier Hansson reported his wife received a credit limit 20x smaller than his on identical financial data. New York's Department of Financial Services opened an investigation. Apple's banking partner Goldman Sachs was cleared after a long review.

Confidence
High (multi-source, primary)
Apple, Goldman Sachs2 sourcesPrimaryPublicNov 2019
FI-0491Retail & E-commerceHigh
Hallucination

Apple alleged to have misidentified Ousmane Bah in store surveillance

A lawsuit filed in April 2019 alleges that Apple’s in‑store security system associated surveillance images of a shoplifter with Ousmane Bah, leading to his arrest on November 29, 2018. Independent news outlets reported the suit and Apple told reporters it does not use facial recognition in its stores. The court docket and complaint are publicly available.

Confidence
High (multi-source, primary)
Apple Inc.4 sourcesCourt FilingPublicNov 2018
FI-0391SaaSLow
Brand & Safety Incident

Apple voice dictation substitutes racist with Trump due to bug

Apple's voice dictation system erroneously transcribed the word "racist" as "Trump." The issue was reported by multiple users and typically appeared as a temporary substitution before the system corrected itself.

Confidence
Medium (multi-source)
Apple2 sourcesPressPublicFeb 2025

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