Vendors and modelsDeployer

Block AI failures

Every documented AI failure involving Block on the AI Failure Index, classified by the mechanism that broke.

Failures
1
Highest severity
High
Span
2025
Failure modes
1
By failure mode
By severity
FI-0090Fintech & PaymentsHigh
Agentic Action Error

CFPB ordered Block to pay $175M after Cash App's automated system closed disputes uninvestigated

The CFPB found that Block's Cash App relied on an automated macro-based dispute handling system that closed fraud claims without meaningful human review, denied provisional credits required by federal law, and automatically challenged at least 75% of chargebacks without assessing their validity. The consent order filed on January 16, 2025 requires Block to pay $120 million in consumer refunds and a $55 million civil penalty. The violations spanned from 2016 through 2023 and affected hundreds of thousands of Cash App users.

Confidence
High (multi-source, primary)
Block, Inc.3 sourcesPrimaryPublicJan 2025

See how Realm catches these failure modes at runtime, before they reach production.

Explore Realm Labs