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British Airways AI failures

Every documented AI failure involving British Airways on the AI Failure Index, classified by the mechanism that broke.

Failures
1
Highest severity
Low
Span
2025
Failure modes
1
By failure mode
By severity
FI-0231Travel & HospitalityLow
Tool Misuse

British Airways chatbot fails to recognize London and Heathrow as valid entries

A British Airways chatbot failed to recognize London and Heathrow as valid inputs even after suggesting them as examples, blocking a user from finding their reservation.

Confidence
High (multi-source, primary)
British Airways2 sourcesPrimaryPublicApr 2025

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