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Canadian Tire AI failures

Every documented AI failure involving Canadian Tire on the AI Failure Index, classified by the mechanism that broke.

Failures
1
Highest severity
High
Span
2023
Failure modes
1
By failure mode
By severity
FI-0457Retail & E-commerceHigh
Policy Violation

Canadian Tire stores used facial ID systems that breached B.C. privacy law

The Office of the Information and Privacy Commissioner for British Columbia concluded on April 20, 2023 that several Canadian Tire associate stores used facial recognition technology to capture images, create biometric templates, and compare visitors against a Persons of Interest database without adequate notice or consent, breaching the Personal Information Protection Act. The investigation covered four stores directly and noted up to 12 stores had used the technology; the systems were removed and the OIPC recommended stronger regulation and improved privacy management. No financial penalties were reported in the public record.

Confidence
High (multi-source, primary)
Canadian Tire Corporation3 sourcesPrimaryPublicApr 2023

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