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Deliveroo Italy AI failures

Every documented AI failure involving Deliveroo Italy on the AI Failure Index, classified by the mechanism that broke.

Failures
1
Highest severity
High
Span
2021
Failure modes
1
By failure mode
By severity
FI-0498Retail & E-commerceHigh
Policy Violation

Deliveroo Italy algorithm linked to discriminatory rider shift allocations

An Italian court ruled in early January 2021 that an algorithm used by Deliveroo to rate riders and help allocate shifts was discriminatory. Subsequent reporting and Italian prosecutors' actions in February 2026 placed Deliveroo Italy under judicial supervision amid allegations that platform management and algorithmic shift rules contributed to unfair working conditions. Multiple press outlets and an AI incident repository document the ruling and the later supervisory measure.

Confidence
High (multi-source, primary)
Deliveroo Italy5 sourcesPrimaryPublicJan 2021

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