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Intuit AI failures
Every documented AI failure involving Intuit on the AI Failure Index, classified by the mechanism that broke.
- Failures
- 2
- Highest severity
- High
- Span
- 2024 to 2025
- Failure modes
- 2
TurboTax's Intuit Assist gave wrong tax advice on over half of test questions, the Post found
Washington Post tech columnist Geoffrey A. Fowler tested TurboTax's Intuit Assist AI chatbot with 16 tax questions and found it gave wrong or irrelevant answers on more than half. Specific failures included recommending incorrect filing statuses and fabricating irrelevant education credit advice when asked about air conditioner tax credits. Even after Intuit updated the software, the chatbot remained unhelpful on a quarter of the questions.
- Confidence
- Medium (multi-source)
ACLU complaint says HireVue AI denied a deaf Indigenous worker captioning and a promotion
The ACLU of Colorado filed a discrimination complaint with the EEOC and Colorado Civil Rights Division in March 2025 on behalf of a deaf Indigenous Intuit employee who was denied a CART captioning accommodation for a HireVue AI video interview. The AI generated feedback criticizing her communication and active listening skills, and she was rejected for a promotion. The complaint alleges violations of the ADA, Title VII, and the Colorado Anti-Discrimination Act.
- Confidence
- High (multi-source, primary)
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