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McDonald's AI failures
Every documented AI failure involving McDonald's on the AI Failure Index, classified by the mechanism that broke.
- Failures
- 3
- Highest severity
- High
- Span
- 2024 to 2025
- Failure modes
- 3
McDonald's AI hiring chatbot exposed millions of applicants' data behind the password 123456
Security researchers found that McHire, the McDonald's hiring chatbot built by Paradox.ai, exposed the personal data of tens of millions of job applicants. An admin account secured with the password 123456 and an insecure API let researchers pull names, contact details, and chat histories.
- Confidence
- High (multi-source, primary)
McDonald's ended its IBM drive-through AI partnership after viral order failures
After three years of pilots and viral videos showing the AI ordering 260 chicken nuggets or topping ice cream with bacon, McDonald's ended the partnership in June 2024.
- Confidence
- Medium (multi-source)
McDonald's ends IBM AI drive-thru order-taking pilot
McDonald's terminated its global IBM AI drive-thru pilot in June 2024 after widespread order inaccuracies and handling of diverse accents; the project began in 2021 and faced multiple reported mishaps. The partnership with IBM was ended, and coverage notes issues with order accuracy and cross-lane misreads.
- Confidence
- Medium (multi-source)
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