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SoftBank Robotics AI failures

Every documented AI failure involving SoftBank Robotics on the AI Failure Index, classified by the mechanism that broke.

Failures
1
Highest severity
Medium
Span
2021
Failure modes
1
By failure mode
By severity
FI-0397Cross-industryMedium
Agentic Action Error

SoftBank Robotics' Pepper robots reportedly suffered repeated mechanical and software failures

Media reports from mid-2021 alleged that SoftBank Robotics' Pepper humanoid robots experienced frequent mechanical errors, unplanned stops, failures to recognize people, and breakdowns while deployed in customer settings. The incidents were reported by multiple outlets and collected in the AI Incident Database, and customers were said to have declined renewals or resold units.

Confidence
High (multi-source, primary)
SoftBank Robotics (SoftBank Robotics Group Corp.)4 sourcesPrimaryPublicJul 2021

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