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UK Department for Work and Pensions AI failures
Every documented AI failure involving UK Department for Work and Pensions on the AI Failure Index, classified by the mechanism that broke.
- Failures
- 2
- Highest severity
- High
- Span
- 2022 to 2024
- Failure modes
- 2
A DWP algorithm wrongly flagged over 200,000 housing-benefit claimants for fraud over three years
The UK Department for Work and Pensions deployed a risk-based verification algorithm to flag housing benefit claims for fraud review, but the system produced massive false positives. Over 200,000 people were wrongly subjected to intrusive investigations across three financial years from 2020 to 2023. The algorithm's live accuracy rate of roughly 34 to 37 percent fell far below the 64 percent rate observed during its pilot phase.
- Confidence
- High (multi-source, primary)
DWP disability benefits fraud algorithm criticized for lack of transparency
The UK Department for Work and Pensions faced legal challenges over its General Matching Service algorithm used to detect benefit fraud. Critics and disabled people's rights groups alleged the system was unfair and lacked transparency.
- Confidence
- Medium (multi-source)
See how Realm catches these failure modes at runtime, before they reach production.
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